At Imezing Designs, we want you to be happy with your purchase. If you are not completely satisfied with an item, please review the return and refund guidelines below.
1. Return Period
We accept eligible returns within 7 days of delivery.
If more than 7 days have passed since your order was delivered, we may not be able to offer a refund or exchange.
To qualify for a return, the item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Be free from damage, stains, odors, or signs of use
- Include the original packaging, when applicable
- Include proof of purchase or your order information
Jewelry that has been worn, altered, resized, damaged, or otherwise used may not be eligible for return.
2. Items That Cannot Be Returned
For hygiene, safety, or other reasons, certain items may not be eligible for return.
Non-returnable items may include:
- Personalized or customized jewelry
- Items made specifically to your specifications
- Used or worn earrings or other items where hygiene considerations apply
- Gift cards
- Clearance or final-sale items, when identified as such at the time of purchase
- Items damaged after delivery through misuse or improper care
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. How to Request a Return
Please contact us at [fleflejha@gmail.com] before returning an item.
Include:
- Your name
- Order number
- Item you would like to return
- Reason for the return
- Photos of the item, if it is damaged or defective
We will provide return instructions if your return request is approved.
Please do not send merchandise back without first contacting us.
4. Damaged or Defective Items
Please inspect your order when you receive it.
If your jewelry arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.
Please provide your order number and clear photographs showing the problem.
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
Items damaged through normal wear, accidents, improper handling, or failure to follow product-care instructions may not qualify as defective.
5. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow your payment provider or financial institution additional processing time before the refund appears in your account.
The time required for a refund to appear may vary depending on your bank, credit card company, or payment provider.
6. Late or Missing Refunds
If you have been notified that your refund was issued but have not received it:
- Check your bank or credit card account.
- Contact your credit card company or payment provider.
- Contact your bank, as additional processing time may be required.
- If you still have not received your refund, contact us at [YOUR CUSTOMER SERVICE EMAIL].
7. Sale and Clearance Items
Unless otherwise stated on the product page, sale items may be eligible for returns under the same conditions as regularly priced items.
Final-sale or clearance items identified as non-returnable at the time of purchase are not eligible for a refund or exchange.
8. Exchanges
We may offer exchanges for eligible defective, damaged, or incorrect items.
If you would like to request an exchange, contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number and details about the item.
Exchanges are subject to product availability.
9. Gift Returns
If an item was purchased as a gift and shipped directly to you, please contact us before returning it.
Depending on the circumstances, an approved gift return may be issued as store credit rather than refunded to the original purchaser.
If the purchaser received the order and subsequently gave it to you, any refund will generally be issued to the original purchaser.
10. Return Shipping
Unless the item is defective, damaged, incorrect, or we made an error with your order, you are generally responsible for the cost of return shipping.
Original shipping charges are generally non-refundable.
If the return is due to an incorrect, damaged, or defective item, please contact us before shipping the item back so we can provide appropriate instructions.
We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of an item that is lost during return shipping.
11. Condition of Returned Items
Returned merchandise will be inspected before a refund or exchange is approved.
We reserve the right to refuse a return or reduce a refund when an item has been:
- Worn or used
- Damaged
- Altered
- Resized
- Missing components
- Returned without required packaging
- Returned with signs of misuse
12. Processing Time
Once an approved return reaches us, please allow reasonable processing time for inspection and refund processing.
After we issue a refund, your bank or payment provider may require additional time to post the funds to your account.
13. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be canceled once it has entered processing, been packaged, or shipped.
Once an order has shipped, you may need to follow our standard return procedure.
14. Need Help?
If you have questions about a return, refund, exchange, damaged item, or order cancellation, please contact us:
Contact us at {fleflejha@gmail.com} for questions related to refunds and returns.
Need help?
Contact us at {email} for questions related to refunds and returns.